Our office is open Monday – Friday, 8am to 4pm. We are closed Bank Holidays and Weekends.
Note: If you order for a Saturday delivery please be aware that our staff won’t be available to help with any issues for that order until the Monday (or the next working day).

Unfortunately we do not have a farm shop. All orders must be made online and will be delivered to your address by courier.

Every order is handled by two specialists:

The Picker collects items from chilled, frozen, or ambient storage.
The Packer checks quality, verifies the order, and ensures everything is correctly categorised.

Items are then packed according to temperature type:
-Frozen
-Chilled
-Ambient
This ensures everything stays in perfect condition in transit.

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the package will be delivered to the place not the person.

Upon completing your order, you will receive a confirmation email including your order number and shipping address (please ensure your email address and shipping address are correct prior to completing your order). Please allow up to 30 minutes for this email to arrive and check your junk folder if you do not receive it within this time.

Regrettably, mistakes can happen, if the invoice states an item should be in your parcel but it’s not, please contact us at info@finewagyu.co.uk within 3 days of receiving your order, and we will rectify the mistake as quickly as possible.

Due to the wide range of products that we have, the use-by dates do vary between products. However, products will have a minimum of 4 days shelf-life upon delivery. All use-by dates are clearly displayed on the back of the product and should not be exceeded.

Packaging & Sustainability

We use a range of packaging materials depending on the type of product being shipped.

Frozen goods

Frozen items are packed in insulated poly boxes with recyclable ice packs and dry ice (-63°C).
We are actively working to find sustainable alternatives to poly boxes.

Chilled products

Chilled items are wrapped in recyclable air-insulated paper with gel packs, creating a fridge-like environment during transit.

Ambient products

Most ambient items require minimal packaging. Fragile items (such as glass) are protected with padded paper or bubble wrap where needed.